Frequently Asked Questions

Click on the questions below for the answer

Complete our online Enquiry Form or, contact us at +27 11 397 3024. Alternatively, email us at info@safarilodgeshuttle.co.za.You can also fax us on +27 11 397 6010.

What if I need to cancel my trip after booking?

Your deposit will be forfeited should you cancel your trip between 14 and 7 days prior to departure
Should you cancel your trip more than 14 days prior to departure your deposit will be repaid in full
Full payment is to be received 3 days prior to departure
No refund of trip fees already paid will be made if the trip is cancelled within 3 days prior to departure

Can I postpone my trip to another time & not forfeit any payment already made?

Yes. We will defer your booking for another time if requested.

What happens to my payment if Safari Lodge Shuttle Services cancel a booking?

If we have to cancel a trip, due to circumstances beyond our control, we will reimburse you any monies paid, in full. We will also make alternative arrangements for you.

What happens in the event of an accident?

Each of our vehicles have passenger liability policies of R20 million. In addition, should we have an accident during a trip or a medical emergency that requires immediate evacuation, Safari Lodge Shuttle has a policy with Netcare 911 to evacuate patients by helicopter to the nearest health facility equipped to deal with the emergency.

Do you have adequate insurance cover?

Yes. We have a comprehensive insurance policy for each vehicle that provides up to
R20 million in Passenger Liability cover.

Does your “Meet & Greet” facility cost extra?

No. This is a free value added service for all our clients.

What happens if I am a “no-show”?

You will forfeit your full payment. Please see our Terms & Conditions

How much luggage can I bring?

While we provide for ample luggage space in the trailer, we do recommend that you travel light especially if travelling to the bush. You will not need your stilettos, sequined gowns and tiaras. Leave these at home and bring your hiking boots, jeans and mosquito repellent instead.

Can you provide a qualified driver-guide?

We use drivers and driver-guides on our trips. All our drivers have PDP’s (Professional Driving Permits) and are highly capable. They will be able to give you an insight into the areas you travel through but if you require a guide, we can cater for this as well.

Should your group require a foreign language guide we can also accommodate you but this may cost a little extra. Please contact us.

Do I pay for on-board refreshments?

No. These are provided free of charge.

Do I need visas?

Please check with your travel agent or the South African Consulate/Embassy in your country.

Please note: We do not arrange visas. We can put you in touch with a travel agent if you require assistance in this area.

Do I need to take anti-Malaria medication?

If travelling to a high risk area you will need to take anti-malaria medication at least 2 weeks prior to you arrival in South Africa / our departure date into the malaria area.

We do not recommend that you travel with toddlers to malaria areas for your holiday. They are most at risk of infection.

While most of South Africa’s National and Private game reserves are malaria free, the Kruger National Park and other reserves neighbouring the eastern coast are not malaria free. Therefore, you should consult your travel agent for accurate information regarding the malaria situation in the area you’re planning to visit.

Once you have established this, you should visit you GP or nearest Tropical Diseases Centre for information regarding the medication you need to take and the precautions to be followed.

Do you travel overnight?

To ensure safety and avoid driver fatigue during our trips, we prefer not to travel from 19h30 to 05h30.

Many of the rural roads in South Africa are not fenced off from villages and farm areas. Domestic and farm animals are frequently encountered on these roads. Villagers also make use of these roadsides. These factors and reduced visibility make travelling at night potentially dangerous and we therefore prefer to not travel in the dark.

Please book you flights accordingly to avoid night travel. See our Services for estimated travel times.

Do you cater for children?

Children under 3 years travel for free and we will provide a car seat for them on the trip. Please be sure to notify us accordingly.

Children over the age of 3 are charged the full adult rate.

Can we eat in the vehicles?

Yes, but we do ask that you be considerate. Our vehicles are used for tourism and we strive to keep them and the interior clean and tidy for the following group. Please avoid eating crisps, pies, chocolates, chewing gum and other foods that are likely to make a mess and dirty the seats and carpeting inside the vehicle.

You may find yourself billed for a valet service.

Do you arrange accommodation if required on a long distance trip?

We can recommend accommodation on route but we do not book on your behalf. If a trip necessitates an overnight stay we will notify you of this when you make your booking.